“When a paradigm shifts, everybody goes back to zero,” Joel Barker, futurist. I remember when I first heard this phrase. It was the early 1990’s and I was just completing my internship with Dr. W. Edwards Deming, the father of the quality management movement in Japan and then here in the U.S.
A paradigm shift had occurred then as U.S. manufacturing raced to change its approach to quality and employee engagement. A paradigm shift has occurred again today. COVID was the catalyst.